The giant (categorized) list of e-commerce marketing tools

Posted on Posted in Content

With the hundreds of e-commerce marketing tools available out there, there’s something for any marketing function you can think of. The first page of results alone on Capterra shows stand-out pieces that can propel your business forward.

The giant (categorized) list of e-commerce marketing tools

However, an overload of tools can be worse than having too few. If you have 7 different software monitoring your social media accounts, you’ll end up wasting time and money.

We took all the awesome software out there and segmented them by category, so you can see exactly where these tools will be useful (and avoid duplicating your efforts).

This is another list, but it’s the only one you’ll need to run your e-commerce marketing efforts.

Content

Content is the backbone of all marketing efforts. In order to make conversions, your content and assets must first convince your target audience that your product or service is worth purchasing. If you aren’t simply building pages on Amazon or eBay, you’ll also need to set up your own website and make it easy for potential customers to find you. Here are the tools you’ll need to build your brand, blog, and web presence.

Platforms

BigCommerce

This e-commerce platform allows you to customize your site, manage shipping and payments, and list your products on other platforms like Amazon, Ebay, and Facebook. You can integrate multiple apps for added functionality, and increase conversions with built-in optimization tools.

Example: Dazadi

Shopify

Shopify is an e-commerce platform that lets you build your brand with your own domain, design theme, logos, and more. It allows you to fully customize your store, add all your sales channels, manage unlimited products and inventory, fulfil orders, and track sales.

Example: MindJournal

WooCommerce

This highly customizable e-commerce platform gives sellers the control to sell anything, anywhere, with the designs and features they want. WooCommerce also gives developers an extendable, adaptable, open-sourced platform.

Example: Thrive

WordPress

WordPress is a content management system that is highly customizable, with everything you need to build your own online store. It has multiple plugins for security, shopping carts, SEO, and other marketing and design features.

Example: Bloomberg Professional

X-Cart

This solution is an open-source PHP e-commerce platform, which means you get full control of everything you do. Design it to your taste, add extra features now or later, and keep all your information secure.

Example: La Mer Collections

Idea generation

Buzzsumo

Enter the topics you want to write about and see the most shared articles around those topics, to get a good idea if it’s a fit for your customers.

Examples:

Feedly

Allows content discovery and delivery, so you can keep track of your industry and competitors to stay on top of the game.

Examples:

HubSpot’s Blog Topic Generator

Provide three nouns, and HubSpot’s tool will come up with a week’s worth of titles to power your blog with.

Tips:

Portent’s Content Idea Generator

This idea generator takes your key words and phrases, and creates blog titles that your readers will love.

Tips:

Similar Web

Similar Web helps you find similar content to share. Find out what your customers like and give them more of it.

Examples:

Traffic building/Optimization

Ahrefs

This tool finds all the backlinks for a particular web URL, whether it’s yours or otherwise. Find your competitors’ backlinks and analyze their marketing strategies to see if it’s working.

Examples:

BrightEdge

This content performance tool allows you to plan, optimize, and set up campaigns based on how well your content is competing against the rest of the Internet.

Examples:

Open Site Explorer

You can use this tool to analyze links and find out what is driving traffic to your website and what your most valuable pages are. It allows you to develop a high-quality inbound link profile while keeping you informed for future decisions.

Examples:

Sumo

Sumo provides a suite of tools that help you capture information, increase traffic, and track your success. This platform helps you create the most effective email capture forms, heatmaps to see where your visitors click, and build traffic by making your content easy to share.

Examples:

Social Media

Social media marketing combines customer support with marketing and outreach efforts, which makes it a unique beast. It means your interactions with your customers are out there for everyone to see, including potential customers. Because of this, it’s important to get your brand voice and tone right, select the best platforms to reach your clients, keep them active, engage with customers, and measure results. Here are the tools you’ll need to do that.

Platforms

Here are the different social media platforms worth considering for your e-commerce business, as well as a quick overview of what they are.

  • Facebook – (You know what Facebook is, right?)
  • Twitter – Quick updates that include text, images, or links
  • Pinterest – Images and ideas that you can organize into boards
  • Instagram – Image-focused with minimal text
  • YouTube – A video-sharing platform
  • LinkedIn – Professional networking meets social media
  • Snapchat – Instant, disappearing images

Scheduling

Buffer

Buffer allows you to write and schedule out your social media posts in advance, with powerful analytics and an optimal sharing time feature built in.

Examples:

Bulk.ly

Bulk.ly allows you to upload a spreadsheet of social media posts, then send them straight into your Buffer account. Shuffle your posts, add hashtags, categorize, and reschedule your posts for maximum impressions.

Circular

An open-source Buffer app that allows you to stock up on Tweets and share them automatically throughout the day.

Hootsuite

Hootsuite is a social media scheduling tool that divides your accounts into different boards and streams, so you can see everything within a few convenient, customizable dashboards.

Examples:

Oktopost

This social media tool is built for B2B, and helps marketers schedule your best posts to multiple profiles, all within a single dashboard.

Examples:

Meet Edgar

This tool allows you to recycle your most popular social posts, automatically. Your fans will see a mix of your new + evergreen posts, so you don’t have to babysit your feeds.

Tips:

Monitoring

These social listening tools will allow you to track mentions and monitor what people are saying about your brand your competitors.

Engagement

Crowdfire

This social engagement app is for managing user accounts on Twitter and Instagram. It generates automated answers to commonly asked questions, so if anyone Tweets your account they get an almost-immediate answer.

Examples:

Pay With a Tweet

Pay With a Tweet allows your fans to send a Tweet to unlock certain rewards, like coupons, promotions, and additional raffle entries. It can collect emails via pop-ups, measure engagement with heat maps, and more.

Examples:

Email

Email marketing is an excellent way to move individuals down the buyer’s journey, from awareness, to considerations, to decision (aka a conversion for you). It’s an effective way to foster relationships, keep your customers updated on latest happenings (and offerings), and keep your brand engaging. Here are some email tools you can use to capture email addresses, build beautiful emails, and analyze what works.

Active Campaign

This email marketing and automation tool can learn your users’ behavior and customize accordingly.

Examples:

Boomtrain

This AI-powered tool can help you personalize your emails to each individual.

Examples:

Campaign Monitor

Professional-grade emails that support automated customer journeys, third-party app integrations, and powerful tracking.

Examples:

Email Pirate!

Create a customizable opt-in window in Shopify to capture emails, track user behavior, and nurture leads.

Emma

An email marketing platform that allows for automation, A/B testing, segmentation, form fields, and more.

GetResponse

Create landing pages, customize emails, set up autoresponders, and more with this email marketing campaign tool.

Examples:

MailChimp

Use this email marketing tool to create, schedule, and automate beautiful email campaigns.

Examples:

Mailshake

To help you send out cold emails and generate leads, engagement, and personal relationships.

Examples:

Reply.io

Manage your email outreach to automate emails and followups while keeping things personal.

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Examples:

Thrive Leads

This WordPress plugin creates pop-up lightboxes that you can design to capture emails and test against each other for the best results.

Wish Pond

Use pop-ups, contests, and landing pages to capture interested leads and nurture them as they become happy customers.

Examples:

Customer Support

Customer experience should be a concern for your marketing team, since it’s 5x more expensive to acquire a new customer than retain one. Happy clients will tell others, creating powerful word-of-mouth social proof for your brand.

Even more important, unhappy clients tend to share their negative experiences where everyone will be able to see (and judge your brand). Here are the tools to level up your customer support with live chats and organized helpdesk tickets.

Visual Assets

When selling a product, you should show the product. Visual assets increase conversion rates, and there is no simpler argument for images and videos than that. In content marketing, articles with images get 94% more views. In e-commerce, 67% of consumers say the quality of a product image is “very important” in selecting and purchasing. Here are the tools you need to find and create great images for your marketing (in addition to the excellent product images you should already have).

Video creation tools

Royalty-free image aggregators

Image design and editors

Conversions

Conversions are the holy grail of e-commerce marketing. If your marketing gets conversions, it’s the ultimate indicator of success. Here are tools you can use to increase conversions, from analyzing UX, to A/B testing, to loyalty rewards, and more.

BloomReach

Personalize and optimize your visitors’ experiences to make it easier for them to find what they want and make a purchase.

Examples:

Countly

Countly shows exactly when your customers make a purchase, so you can tweak the elements that encourage conversions. Get real-time reports in an easy dashboard.

Example:

Google PageSpeed Insights

Get a real-time analysis of your website speed to ensure you don’t lose any of your customers to slow loading times.

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Launch Rock

Use this tool to offer early access to interested customers, capture data, and don’t let any conversions slip away.

Example:

  • Hotel Tonight

Moz

Moz is a SEO powertool, with a huge toolset to drive customers to your website and monitor your backlinks. Some of their features include keyword research, SEO audits, rank tracking, and more.

Examples:

Qualaroo

Include surveys around your e-commerce store to learn how to optimize your site, and see what’s working and what isn’t.

RetentionGrid

RetentionGrid provides data and analytics in color-coded graphs, making things easy to comprehend at a glance. In addition to analytics, they provide suggestions for reaching your target audience with different (optimized) campaigns.

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Translation

If you don’t have access to a native speaker on your team, use reliable translation tools to market your e-commerce business in other countries. Here are a few to select from.

A/B testing

Crazy Egg

See heatmaps of your website so you know where your visitors are clicking, spending the most time, and losing interest. Adjust your website to increase attention on page, and reduce bounce rate.

Example:

Hotjar

Hotjar is a go-to analytics tool that shows heatmaps of where your visitors spend time on your website. See how they move their mouse, recordings of mouse activity, and exactly where they’re clicking on your website. You can also see when a visitor leaves, how they scroll through a page, and more.

Examples:

Optimizely

This website optimization platform provides easy A/B testing so you can see what’s working on your website. It allows you to test more than one variate at a time, as well as a mix of different options.

Examples:

VWO: Visual Website Optimizer

VWO is an A/B testing tool that you can use to optimize based on what works. Use their heat maps, click maps, and multiple integration options to ensure your campaign gets conversions.

Examples:

Loyalty

Antavo

Antavo encourages customer loyalty by making it fun to engage with your brand. They use gamification to manage your clients with more than 40 loyalty schemes.

Example:

Smile.io

Smile uses a points system that encourages reviews and rewards your top customers with special surprises.

Example:

Thankbot

Use Thankbot to send thoughtful, handwritten, personalized thank you cards to new customers.

Referrals and Reviews

Getting product reviews is a good way to show social proof. Positive reviews can give anyone on-the-fence the push they need to make a purchase, and negative reviews can harm your brand perception. That’s why it’s important to curate your reviews as best as you can, and address poor reviews as quickly as possible. Here are the tools you can use to do that.

Note: If you’re trying to get reviews for products on Amazon, eBay, or other selling platforms, be sure to check their community rules about sponsored reviews.

ReferralCandy

This tool helps you easily build a referral program to reward your fans for telling their friends about your e-commerce store.

Example:

WPForms

This WordPress form-builder can be a great tool for collecting reviews. Simply ask returning customers whether they would be willing to send in a few comments or add their feedback to your website.

Yotpo

This Shopify app helps sellers get more reviews for their items by automating an after-purchase email that asks your customers to review the project they recently purchased.

Analytics

Analytics provide a roadmap for your marketing team. It’s evidence of what is going well and what isn’t, so you can adjust and improve. Here are the tools that will show you exactly what on your website is getting conversions, and which marketing efforts to keep or ditch.

Google Analytics

Google Analytics is the heart of most metric-tracking systems for a website or online store. It tracks a number of different metrics, such as visitors, bounce rate, and can even track conversion funnels.

Examples:

KISSmetrics

KISSmetrics helps provide the detailed information you’ll need to increase conversion and retention rates. Their tools will help you see what people are doing on your website, what makes them more likely to purchase, and analyze behavior to optimise your site.

Examples:

Neatly

Neatly organizes your e-commerce marketing goals and allows you to track marketing insights by the day. By putting all your KPIs in a customizable dashboard, you can pay attention to the numbers that matter from Shopify, MailChimp, QuickBooks, PayPal, and Google Analytics, among others.

Example:

SEMRush

SEMrush provides powerful data in one platform. You can view analytics data for your social media, SEO, and PPC efforts, including backlinks and domain authority analysis. E-commerce marketers can use this tool to view all their numbers in one place, as well as analyze page performance, top keyword suggestions, and how your competitors stack up.

Example:

Raven

Raven provides SEO tools and white label marketing reports like site audits, backlink data, and automated marketing reports. You can pull data from more than 20 different sources, including Google Analytics, social media ads, and more.

Integration/Automation

There are never enough hours in a marketer’s day, which is why integration and automation tools are your best friend. They provide all of the returns, on much less of a time investment. Automate the menial tasks that suck up time, so that you can focus on the marketing efforts that will make a big impact on your e-commerce business.

IFTTT

IFTTT stands for “If This Then That,” which means “if this happens, then that should happen.” This tool allows you to integrate the different tools you use and automate how you want them to interact.

Segment

Segment combines 200+ apps into one API, which means you can use more than 200 sources and destinations to personalize campaigns, analyze product usage, gauge customer success, and more.

Example:

Store Ya

Store Ya adds form to function by integrating various marketing and advertising apps to meet your needs. Engage with your customers through multiple different channels, set up coupons or pop-ups, import your store to Facebook, and more. No coding or design experience necessary.

Zapier

Zapier allows you to connect various apps to automate your workflows. Similar to IFTTT, it works off of certain events, which trigger a chain of automated instructions. For example, sending yourself an email every time a new order is made, and adding that order to a spreadsheet.

Examples:

Multi-functional Tools

Finally, you have the multi-functional tools. Many of the tools above have branched out to provide more than their main offering. For example, a social media scheduler may also have analytics built in. However, these are the tools that have strong suites of features built specifically to your needs as e-commerce sellers.

Betaout

This marketing automation platform operates across email, mobile, SMS, and web platforms, and even has ad retargeting. It serves personalized content based on visitor behavior and can segment customers into groups. Built specially for e-commerce, it boasts a cart recovery solution, live chat, campaign editors, and machine learning features to generate actionable insights.

Examples:

Klaviyo

Klaviyo combines A/B testing, email autoresponders, sales reports, and Facebook ads to use data as a backbone for more conversions. You can use it to import lists, set up forms to collect more signups, create workflows to automate emails, and hyper-personalize your communications. Klaviyo has an open API so you can integrate their solution with any app that you want, including your CRM and content platform.

Examples:

Metrilo

Metrilo, which is also built specially for e-commerce, combines CRM, analytics, and email marketing so you can make the most of your data. It has a retention analysis so you can understand your customer lifecycle and time your emails well. You can get real-time numbers, a customer management solution, as well as email marketing all in one place.

Examples:

Choose wisely to cover your bases

As you can see from the list above, there is no shortage of e-commerce marketing tools available to help you make sales, increase leads, and more. However, it’s important that you select the tools that fit your process, instead of building your processes around tools. Take advantage of demos and free trials to figure out what software will make conversions easier for your e-commerce business, without the stress.